Anime Ensemble Stars Mystic Fragrance Izumi Sena Cosplay Costumes

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping when orders over €60 to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

• Free when orders over €60, €20 shipping fee when orders less than €60.

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

If the cosplay costumes items you receive are damaged, we will replace them for free. If you do not wish to receive a replacement and would like to return them, we will treat it as a normal return and charge a maximum of 35% return fee. We also reserve the right to deduct all outbound shipping costs from the refund.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How accurate is the costume's replication of the original character?

We strive for utmost authenticity in capturing every detail of the character, from the style and color of the costume to the patterns and accessories, all in line with the original work. Additionally, we prioritize comfort and practicality, ensuring that when you wear our costumes, you can not only embody the charm of the character but also enjoy a comfortable experience.

2. What about the fabric and craftsmanship of the costumes?

We carefully select high-quality fabrics such as imitation leather, premium brocade, soft and comfortable cotton, etc., tailored to the characteristics of each character. In terms of craftsmanship, our experienced tailoring team employs precise cutting and sewing techniques to ensure that every costume meets stringent quality standards.

3. Can I try on the costume before purchasing?

Due to the unique nature of Cosplay costumes, we currently do not offer a try-before-you-buy service. However, rest assured that we provide detailed size charts and model try-on photos to help you choose the most suitable size and style. Furthermore, we offer a no-reason return and exchange service (please refer to our return and exchange policy for specific rules) to ensure a hassle-free shopping experience for you.